Booking deposits
All appointments at Shape of You are secured with a deposit. The deposit is redeemable, meaning it comes off the price of your treatment on the day, but it is not refundable.
Deposit amount: 20% of the booked treatment value.
Cancellations, reschedules and no-shows
We know plans change, and we will always try to be accommodating. We also run a tight column, and a slot released at short notice rarely gets filled, which is why the notice period below matters. Our notice period is 48 hours.
- More than 48 hours' notice: your deposit stays on your account and can be applied to any future treatment.
- Rescheduling inside 48 hours: 50% of the booked treatment price is charged. Your deposit is credited towards that amount, and the remainder is not transferred to your new appointment.
- Cancelling inside 48 hours, or not arriving: the full price of the booked treatment is charged. Your deposit is credited towards that amount.
Notice given while we are closed
The clinic is closed on Sundays and Mondays. Any cancellation or reschedule request sent while we are closed is treated as received on our next trading day. This also applies to public holidays and our end-of-year shutdown.
For example, a request sent on a Sunday is counted from the following Tuesday, when we reopen, so it may fall inside the 48-hour window even though you sent it earlier. Requests sent during the Christmas to New Year shutdown are dealt with on the first trading day after we reopen.
This gives our team the time it needs to manage the diary and offer released appointments to other clients.
Cancelling for health reasons
If illness or injury prevents you from attending, provide a medical certificate and the full treatment fee will be waived. The deposit is still retained. Certificates must be issued following an in-person consultation with a registered medical practitioner.
Requests made while the clinic is closed are assessed from our next trading day, as above.
Arriving late
Please arrive on time so you get the full benefit of your appointment. If you arrive late we may need to shorten your treatment to protect the appointments booked after yours. The full price of the treatment you booked still applies.
Treatments, results and pricing
We want the best possible outcome for every client. If you have a concern about a treatment you have had, or about a product you have started using, contact us as early as you can so we can review it and advise you properly.
Treatment and product prices may change without notice. We keep our website and treatment menu as current as we can, but published prices may not always reflect the most recent change.
Packages and pre-paid treatments
Packages, courses and pre-paid treatments must be used within 12 months of the date of purchase. Any treatments remaining after 12 months are forfeited and no refund, credit or extension is given.
Package purchases are non-refundable and cannot be exchanged for cash. Packages are personal to the purchaser and cannot be transferred to another person. If a treatment in a package becomes unsuitable for you on clinical grounds, we will substitute a treatment of equal value at the Director's discretion. Individual appointments booked under a package are subject to the cancellation terms above; a late cancellation or no-show uses one treatment from the package.
Nothing in this section limits your rights under the Australian Consumer Law where a service has not been delivered with due care and skill.
Your responsibilities
Before your first appointment, and before any new treatment, you will be sent a link to complete your client intake and consent forms online. Please complete these before you arrive. Your appointment time is for your treatment. Filling in forms in the chair eats into it, and for some treatments we cannot proceed at all until the consent form is signed. If your forms are not completed, your treatment may need to be shortened or rescheduled, and our cancellation terms will apply.
In those forms, and at your appointment, you must tell us about any medical conditions, medications, supplements, allergies, recent treatments, and pregnancy or breastfeeding. Some of these change what we can safely perform, or the settings we use. Withholding this information can lead to an adverse reaction.
Keep us updated between visits. If anything changes, such as a new medication, a recent treatment elsewhere, sun exposure, a course of antibiotics or pregnancy, tell us before your next appointment, even if you have completed the forms previously.
If you have any doubt about whether a treatment is appropriate for you, seek advice from your GP or specialist before booking.
Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. To the extent permitted by law, Shape of You Perth Pty Ltd is not liable for any injury, loss or damage arising from the use of our services, and our liability is limited to resupplying the service or refunding its cost.
If you have a concern about your treatment, contact us straight away. We would much rather hear from you early and put it right.
Contact us
Shape of You
64 Angove St, North Perth WA 6006
[email protected]